1. Refund Policy
We value your satisfaction and stand behind the quality of our products. If you receive a damaged item or if the item does not function as described on our product page, you are eligible for a full refund. To request a refund:
- Contact us within 7 days of receiving the product.
- Provide proof of purchase and evidence of the issue (e.g., photos or videos).
- Once we verify the issue, we will process your refund to the original payment method within 5-7 business days.
2. Exchange Policy
If you receive a damaged or defective item, you may request an exchange instead of a refund. To request an exchange:
- Notify us within 7 days of receiving the item.
- Provide proof of purchase and evidence of the issue.
- Once verified, we will send a replacement item at no additional cost to you.
3. Return Policy
We accept returns only under the following conditions:
- The product is damaged upon arrival.
- The product does not function as described on our product page.
Returns for personal preferences or dissatisfaction without any fault in the product are not accepted.
To initiate a return:
- Contact us within 7 days of delivery.
- Ensure the item is in its original packaging and include all accessories.
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your request.
4. Non-Returnable Items
- Products without any defect or fault as described.
- Items damaged due to misuse, accidents, or unauthorized repairs.
5. Contact Us
For any refund, return, or exchange requests, please contact our customer support team at Whatsapp +0319-3413443 or 0315 5378853 We are here to assist you and ensure your shopping experience remains satisfactory.
